Policies 

CREDIT CARD 100% REQUIRED IN FULL

MARTIAL ARTS SUPPLIERS, SPORTS STORES AND CLUBS, INDIVIDUALS & ETC.:
When ordering 50% deposit is required. Balance of 50% is required before shipping.

SCHOOLS, MILITARY SCHOOLS, AND POLICE TRAINING CENTERS:
Purchase order required and a copy of sales exempt certificate payment in full 30 days net

METHODS OF PAYMENT:
Check or money order, Visa, MasterCard, Discover, American Express

INFORMATION OF CREDIT CARD:
Cardholder’s name as it appears on the card
Credit card number
Expiration date
Security code on the back of the card

WARNING:
For your safety: DO NOT GIVE CREDIT CARD INFORMATION BY FAX OR BY E-MAIL. AGM will gladly call you back for this information.

RETURNS

Manufacturer's Defects
If a product appears to have a manufacturer's defect, contact our Customer Service department for instructions. Do not return products to us without first calling to receive instructions. If an item is to be returned to us due to manufacturer's defect, you must first receive a Return Authorization Number. No packages will be accepted without a Return Authorization Number written clearly on the package. If a product appears to have a manufacturer's defect, contact our Customer Service department for instructions. Do not return products to us without first calling to receive instructions. If an item is to be returned to us due to manufacturer's defect, you must first receive a Return Authorization Number. No packages will be accepted without a Return Authorization Number written clearly on the package.

Return Merchandise Policy
Permission for any return merchandise must be secured from our return department. For questions about returning merchandise contact our Customer Service and ask for our Return Department. The return of non-defective merchandise when authorized, may incur a $25.00 restocking fee and shipping and handling costs including call tag fees, at our discretion. No packages will be accepted without a Return Authorization Number written clearly on the package. No returns will be authorized after 14 days from the receipt of shipment

Once a return is authorized by our return department you should
1. Return the item to the address given to you by our return department.
2. Write the Return Authorization Number clearly on the box or package.
3. Keep your shipping records for proof of shipment in the event of loss of returned merchandise. Returns shipped via U.S. Postal Service (U.S.P.S) or with a value of over $100.00 should be insured. We can not be held liable for return merchandise that does not reach our return department. We will notify you via phone, mail, or e-mail of your refund once we have received and process the returned item. You can expect a refund in the same form of payment originally used for purchase within 14 to 21 days of our receiving your return.

We can refund shipping costs only if the return is a result of our error. You are responsible for all freight charges on shipments that are refused or returned with no fault on our part. We are not responsible for incidental or consequential damages of losses to defective products, errors in shipping your order, or their errors. The limit of our liability is the replacement cost of any item you purchase from us.

Cancellation

You must cancel your order within 3 Business days from the date you placed your order.

Shipping and Handling

Shipping Time
The time needed to ship merchandise will vary depending on the shipment's location and the particular time of year. We attempt to ship all products within 5 days of receipt of payment. Customers should expect a 2-4 week delivery time.

Shipping Methods
Merchandise will be shipped using DHL Ground Service where possible. In the event that the merchandise is oversize or heavy in weight it may be shipped Freight. If merchandise is shipped via Freight to a residence rather than a business there will be an additional $40 charge for residential deliveries. This charge will be the responsibility of the customer. In addition, items may be shipped directly from the manufacturer to the customer.

Damaged Shipments
Damaged shipments from handling must be claimed with the freight carrier. If any cartons are missing or damaged, be sure to note this on the freight bill. If you notice concealed damage after the driver has left, keep all packing materials and call the freight carrier to return and inspect the damage and file a claim. We are not responsible for damage caused by the freight carrier.