| Policies |
| Ordering Process |
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| CREDIT CARD REQUIRED 100% IN FULL |
| MARTIAL ARTS SUPPLIERS, SPORTS STORES AND CLUBS, INDIVIDUALS & ETC.: |
| When ordering 50% deposit is required. Balance of 50% is required before shipping. |
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| SCHOOLS, MILITARY SCHOOLS, AND POLICE TRAINING CENTERS: |
| Purchase order required and a copy of sales exempt certificate payment in full 30 days net |
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| METHODS OF PAYMENT: |
| Check or money order, Visa, MasterCard, Discover, American Express |
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| INFORMATION OF CREDIT CARD: |
Cardholder’s name as it appears on the card
Credit card number
Expiration date
Security code on the back of the card |
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| WARNING: |
| For your safety: DO NOT GIVE CREDIT CARD INFORMATION BY FAX OR BY E-MAIL. AGM will gladly call you back for this information. |
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| RETURNS |
| Manufacturer's Defects |
| If a product appears to have a manufacturer's defect, contact our Customer Service department for instructions. Do not return products to us without first calling to receive instructions. If an item is to be returned to us due to manufacturer's defect, you must first receive a Return Authorization Number. No packages will be accepted without a Return Authorization Number written clearly on the package. |
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| Return Merchandise Policy |
| Permission for any return merchandise must be secured from our return department. The return of non-defective merchandise when authorized, may incur a 30% restocking fee, return shipping and handling fees. No packages will be accepted without a Return Authorization Number written clearly on the package. No returns will be authorized after 14 days from the receipt of shipment. Custom made products are Non-Returnable, Non-refundable and can not be exchanged. Shipments that are refused will be considered unauthorized, all fees will apply. For questions about returning merchandise contact our Customer Service at 800-815-6287. |
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| Once a return is authorized by our return department you should |
1. Return the item to the address given to you by our return department.
2. Write the Return Authorization Number clearly on the box or package.
3. Keep your shipping records for proof of shipment in the event of loss of returned merchandise.
Returns shipped via U.S. Postal Service (U.S.P.S) or with a value of over $100.00 should be insured. We can not be held liable for return merchandise that does not reach our return department. We will notify you via phone, mail, or e-mail of your refund once we have received and process the returned item. You can expect a refund in the same form of payment originally used for purchase within 14 to 21 days of our receiving your return.
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| We can refund shipping costs only if the return is a result of our error. You are responsible for all freight charges on shipments that are refused or returned with no fault on our part. We are not responsible for incidental or consequential damages of losses to defective products, errors in shipping your order, or their errors. The limit of our liability is the replacement cost of any item you purchase from us. |
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| Cancellation |
| Cancellations must be made prior to the manufacturing and/or shipping of your order. Orders that have already been manufactured or shipped prior to the cancellation are subject to the return policy. |
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| Shipping and Handling |
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| Shipping Time |
| The time needed to ship merchandise will vary depending on the shipment's location and the particular time of year. We attempt to ship all products within 7 – 10 business days of receipt of payment. Customers should expect a 2-4 week delivery time. Custom orders and large quantity orders could take 4 – 6 weeks. |
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| Shipping Methods |
| Merchandise will be shipped using Ground Service where possible. In the event that the merchandise is oversize or heavy in weight it may be shipped Freight. If merchandise is shipped via Freight to a residence rather than a business there will be an additional $40 charge for residential deliveries. This charge will be the responsibility of the customer. In addition, items may be shipped directly from the manufacturer to the customer. |
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| Damaged Shipments |
| Please make sure to carefully inspect your shipment. All shortage(s) or damage(s) should be noted on the bill of lading prior to signing any paperwork. If damage has occurred, please refuse only the damaged product and call us at 800-815-6287. Due to the claim policy of our shipping carriers, you must inspect your packages before the driver leaves. Due to freight claim policies enforced by the shipping companies, failure to follow the above procedures for freight damage, AGM will not be able to help you file a claim.
If you fail to follow the above procedures and find concealed damage, you will be responsible for filing the claim. You should keep all packaging material and report the damage to the freight carrier. Then follow the freight carriers’ instructions on how to file a claim.
AGM is not responsible for damages caused by the freight carrier.
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